Help & support
We’re here to help
Have a question or need a hand with Skuark? Reach our team directly, or find answers to the most common questions below.
Contact us
Email our support team and we’ll get back to you, usually within two working days.
support@skuark.comCommon questions
Account & sign-in
Trouble signing in, verifying your email, or updating your details? Manage your account in the app under Settings, or email us and we'll help.
Membership & billing
Questions about your membership, a payment, a renewal or a refund? Manage your plan in Settings → Billing, or get in touch and we'll sort it out.
Family & child accounts
Help with setting up a child account, linking adult family, or connecting a grandparent — every family permission is controlled by the parent.
Privacy & your data
Your location is shared only during an active alert, never in the background. To access, export or delete your data, use Settings or email us.
You can also read our Privacy Policy and Terms of Service.
In an emergency
Skuark is not a replacement for the police or emergency services. If you or someone else is in danger, always call 999 (or your local emergency number) first. Skuark sits alongside existing services as a trusted community safety layer.