Privacy Policy

2.1 Account and Profile Information

• Name, email address, phone number, and password (or authentication credentials) provided when you create an account.
• A username, derived from your name and shown within the Service, and your sex/gender, which we collect for our records and for safety analytics.
• Your declared user category — member of the public, or a professional role such as medical, police, fire and rescue, security, or first aider — and, where you apply to be a Qualified Responder, the evidence document or photograph you upload to support that application (for example an ID card, warrant card, or certificate).
• Optional profile information, such as a profile photo, that you choose to provide.
• Organisational affiliation, where your account is provisioned by an employer, school, or event operator.

2.2 Location Data

• Precise, real-time location data (for example, GPS coordinates) collected when you activate an alarm, and, where you have enabled background location for the Service, at other times while the app is installed.
• Approximate location derived from network or device information, used to determine which Users and emergency services fall within a given notification radius.

2.3 Audio, Video, Transcripts, and Sensor Data

• Audio and video recordings automatically captured by your device upon alarm activation.
• Text transcripts of speech captured during an incident or during an evidence clip. The speech recognition is performed on your own device — no audio is sent to any third-party transcription service for this purpose — but the resulting transcript text is uploaded and stored as part of the relevant incident or clip record so that it is readable and searchable. During an active alert, transcripts from the raising device and from responding devices may be collated into a single incident transcript.
• Voice-characteristic analytics that the on-device recogniser may provide alongside a transcript, such as per-segment confidence and pitch (and related measures), used to distinguish one speaker's segments from another's and to gauge recognition quality.
• Motion, accelerometer, and other device-sensor data associated with an incident.

2.4 Incident and Usage Data

• Records of alarm activations, notifications sent and received, response statuses submitted (such as an intention to attend or monitor), chat messages exchanged through the Service in connection with an incident, and incident resolution requests.
• Device information (such as device model, operating system, and unique device identifiers), push-notification and calling tokens used to deliver alerts, messages, and incoming call notifications to your device, app usage data, log files, and crash reports.

2.5 Family and Child Accounts

• Where you are a parent or guardian, you may create and link a protected account for your child. For that account we collect the child's name, chosen username, and the information needed to operate their safety features.
• You may add a second parent or co-guardian to a child's account. To do so you may generate a code or link for the other parent to use, or send an invitation to an email address you provide; we process that email address in order to send the invitation. Where a child initiates the request, the prospective parent's name, phone number, and email address are shown to the existing parent so they can decide whether to approve the link, and no link is created unless and until they approve it. You should only invite people you intend to give this access to.
• Where adults link as family (your parent, or your adult son or daughter), you become mutual family contacts: private chat and calls, and a mutual family alert that shares live location between you only while an alert is active. Private display names you assign to your family members are stored and visible only to you. You may remove a linked family member at any time, which unlinks that member and ends the sharing between you.
• Family communications you send through the Service — chat messages, and photos and videos shared between linked family members — are processed in order to deliver them. Photos and videos shared in family chat are automatically deleted approximately one hour after they are first viewed.
• A child can send an SOS to their linked parent, and a parent can request the child's location. A child's location and device camera stream are shared with their linked, verified parents; with a grandparent only where a parent has expressly enabled location sharing or family alerts for that specific child and grandparent (each permission is separate and off by default); and with nearby community responders only where a parent raises a public alert on the child's behalf, for the duration of that alert.

2.6 Location Requests by Parents and Authorised Administrators

• A linked parent may request the current location of their child's device for the child's safety, and a linked grandparent may do so only where the child's parent has expressly enabled location sharing for that grandparent. Authorised Skuark administrators may also request the current location of a device for safety and lawful-authority purposes.
• Where you have granted background ("always") location permission, such a request may be fulfilled while the app is closed and without a visible prompt on the device. A location obtained in this way is used only for these safety and lawful purposes and is never used for advertising.
• By creating and using an account (including on behalf of a child), you acknowledge and agree that your linked parent (for a child account) and authorised administrators may request the device's location for these purposes.

2.7 Home Location and Community Posts

• Where you use My Community, we collect the home location you set in order to determine your nearest local community. Your home location is not shown to other users; once set, it can only be changed after 30 days.
• Community posts you share — text and photos — are visible to other adult members of that community. Posts are automatically deleted approximately 48 hours after they are posted.
• Community content is automatically moderated. Records of moderation outcomes (such as warnings and strikes) are retained on your account for enforcement purposes as described in Section 7.

2.8 "Keep an eye out" Watches

• Where you use "Keep an eye out", you can ask one or more people you choose (from your linked family, or others the Service lets you select) to watch your live location for a limited period. During that period we process and share your live location with the watchers you have chosen.
• The watch ends automatically when the period you set expires, or when you end it, after which your location is no longer shared with those watchers. We keep a record that a watch took place for the operation and security of the Service.

2.9 Safe Places

• Where you use Safe Places, you (or, for a child account, a parent) may save named places — such as home, school, or a relative's house — by choosing a point on a map or searching for an address. We store the name you give the place and its coordinates.
• To tell you when someone arrives at or leaves a saved place, the Service compares the device's location against those places. Where you have granted background ("always") location permission, this comparison happens while the app is closed, and location is therefore processed at times when no alert is active and no watch is running. This is the only feature that processes location on an ongoing basis; you can stop it at any time by deleting the saved places, or by withdrawing background location permission in your device settings.
• We keep a history of arrivals and departures at your saved places — which place, and the time — so that it can be reviewed later by you and, for a child's places, by their linked parents and any grandparent a parent has expressly authorised. Where an expected arrival time is set for a place and no arrival is recorded by that time, we send a missed-arrival notification to those same people.
• To limit the amount of location processing, the Service reduces how often it checks position when the device is far from every saved place, and requires a person to remain inside or outside a place for a short settling period before an arrival or departure is recorded.

2.10 Activity Status and To-Do Lists

• You may set what you are currently doing ("what I'm up to"), either by choosing from a list the Service provides or by typing your own words. What you set is shown to your linked family and, where connected, a linked grandparent. It expires automatically after two hours or at midnight in your local time, whichever comes first, and you can clear it at any time. Adults can switch this sharing off entirely in settings; for a child account it is part of the safety features and is shared with the adults who look after them.
• Where you type your own words rather than choosing from the list, we store that phrase so that the shared list of activities can be improved. Those phrases are reviewed by an automated process, and any resulting addition to the shared list is approved by a person before it appears. We do not publish what you typed: a phrase is only ever used to inform a general activity name, and text identifying a person, place, or private circumstance is not added to the list.
• To-do lists let you keep jobs for yourself, and let linked family members add jobs to one another's lists in the combinations the Service allows (for example, a parent to their child's list; between parents only where one has switched that on). We process the text of those jobs, who created each one, and when each was completed, in order to show the list to the people entitled to see it.
• Activity status and to-do lists are visible only to linked family members, never to the wider community or to responders, and are not used for advertising or profiling.

4.1 Emergency Services

Upon alarm activation, we share your location, incident identifier, and, where technically integrated, updated severity information with relevant emergency service systems, in order to facilitate a professional emergency response.

4.2 Other Users (Community Responders)

We share your approximate or precise location, incident details, and, where streaming is active, live audio/video, with other Users located within the applicable notification radius who are authorised to receive such notifications, together with any response statuses submitted by those Users.

4.3 Law Enforcement

We may disclose preserved recordings, transcripts, incident records, and associated metadata to law enforcement authorities: (a) in direct connection with an active incident, to facilitate response; (b) in response to a valid legal request such as a warrant, subpoena, or court order; or (c) where we believe in good faith that disclosure is necessary to prevent imminent harm to any person.

4.4 Service Providers

We share information with third-party service providers who perform functions on our behalf, such as cloud hosting, data storage, encryption, analytics, customer support, and payment processing, under contractual obligations to protect your information and use it only for the purposes we specify.

4.5 Corporate Transactions

If we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction, subject to this Policy or a successor policy providing comparable protection.

4.6 Linked Parents and Family Members

Where you use a child account, we share your location, SOS alerts, and — during an active family alert — your device camera stream, with your linked, verified parents and, only where a parent has expressly enabled it for that pair, with a linked grandparent. Where adults are linked as family, live location is shared between them only during an active family alert either of them raises. If a family member raises a public alert on your behalf (or a parent on a child's behalf), your location is shared with nearby community responders in the same way as any public alert, for the duration of that alert. Family chat and call content is shared only between the linked family members involved in that conversation. Where you use "Keep an eye out", your live location is shared with the specific people you choose, only for the limited period of that watch. Where you invite a second parent or co-guardian, we send an invitation to the code, link, or email address you provide, and — for a child-initiated request — show that person's name, phone number, and email address to the parent who must approve the link.